General Terms and Conditions


  • The rental contract relates exclusively to the fixed-term lease of a vacation apartment in Z’Wichjehues. It includes the shared use of the communal areas of the property in accordance with the lease. Subletting is not permitted.
  • Additional services e.g. arranging transport and transfers, ski schools, excursions or such like are not included in the rental contract.
  • The rental contract between the tenant and landlord comes into effect once the landlord confirms the booking by letter or e-mail.
  • These general terms and conditions are part of the rental contract. The terms of the rental contract take precedence over the general terms and conditions. Changes to the rental contract must be agreed by letter or email.

Terms of Payment

  • Once the contract comes into effect, the stipulated price of the rental is fixed. No concessions can be made in the event of currency fluctuations or booking platforms offering different prices.
  • Additional costs such as electricity, gas and heating are included in the rental price, unless explicitly stated in the contract. Government taxes e.g. visitor’s tax  are not included in the rental price and are detailed separately on the invoice.
  • A deposit of 60% must be paid within ten working days of receiving confirmation of the rental contract. The remaining 40% of the booking fee must be paid no later than 45 days before the agreed arrival date of the tenant.
  • For bookings made less than 45 days before the agreed arrival date, payment must be paid in full within 3 working days of receiving the booking confirmation. In all cases, payment should be made in full before the agreed arrival date.
  • The cost of any additional services (such as ski passes, transport etc.) incurred by the tenants must be settled in full before departure.
  • Any additional payments due to the landlord must be settled on the day of departure.

Cancellation  by the Tenant

  • If the tenant is unable to take up his booking, he must inform the landlord as soon as possible. Once the cancellation notice has been received in writing, the cancellation of the contract becomes legally binding. Whilst under no obligation to do so, the landlord attempts to find a replacement tenant.
  • The following cancellation conditions apply in all cases (including those with cancellation insurance cover) Notice of cancellation before arrival date:
    • up to 45 days: administration fee of CHF 100.00
    • 44-30 days: 50% of the rental cost plus administration fee
    • 29-0 days / “no show”: total cost of the booking
  • An administration fee of CHF 100.00 per reservation is charged for all cancelled bookings.
  • The tenant remains liable for the rental costs in the event of cancellation, unless a replacement tenant has been found to cover the rental period. Should the replacement tenant not cover the entire rental period, the outstanding costs must be paid in full by the initial tenant.
  • We recommend that the tenant take out travel cancellation and liability insurance to cover damage to the rental property and its furnishings.

Cancellation by the Landlord

  • The landlord reserves the right to cancel the booking by letter or email within 5 working days of sending out the booking confirmation or, in the case of late bookings, before receipt of the initial payment.
  • Should the tenant fail to pay the deposit and/or the balance as well as the costs of any additional services in accordance with the payment schedule, the landlord reserves the right to cancel the booking without written notice. The landlord is under no obligation to pay a refund or compensation nor find a replacement tenant. Please note that the landlord can also insist that the contract is honoured.

Check-in / Check-out

  • Unless otherwise agreed:
    • Check-in: between 3 p.m. and 8 p.m.
    • Check-out: no later than 9 a.m. on the day of departure

Your Responsibilities 

  • The tenant should check the rental property and its contents on arrival and must report any complaints to the landlord immediately. It will be assumed that the tenant considers the rental property satisfactory in the absence of any such complaint.
  • The tenant agrees to treat the rental property with care, comply with house rules and show consideration to fellow guests and neighbours. House furnishings and facilities e.g. ski and fitness room, wellness and spa must be used with care and kept tidy. Use of the facilities is at the tenant’s own risk. Children must be supervised at all times and particular vigilance is requested when using the wellness and spa facilities.
  • Should the tenant or any member of his party/guests blatantly violate his obligations as detailed in section 20 the landlord reserves the right to terminate the contract without notice or compensation.
  • Pets are only be allowed with the landlord’s agreement. Should guests arrive with pets without prior consent, the landlord reserves the right to refuse entry to the property for the rental period.
  • Whilst smoking is prohibited inside the property, it is permitted on the balcony.
  • The rental agreement specifies the maximum number of occupants of the property. If the maximum number of occupants (adults and children) is exceeded, the landlord has the right to evict the additional guests or levy a surcharge of CHF 120.00 per person and day.


  • The tenant agrees to leave the property in the same condition that it was originally presented. He must return all keys, ensure that all household items are in place and furnishings intact.  The property should be swept, the fridge and cupboards emptied, dishes and kitchen utensils cleaned and waste disposed of appropriately. The dishwasher should be set to run before departure. If the property is not returned in an acceptable condition, the client can be charged with additional cleaning expenses.
  • In the event of loss or damage to a security key,  a  fee of CHF 100.00 per key will be charged.

Liability for Damage and Loss

  • The tenant is liable for all damage to the property and its furnishings and/or loss of items caused by himself or any member of his party, including guests. In the event that damage has occurred, the tenant is responsible for proving no fault. Where the damage is discovered after the tenant’s departure, he remains liable, provided that the landlord can prove that the tenant (or any member of his party/guests) caused the damage.
  • Damaged or stolen household items can be replaced or repaired by the landlord at the expense of the tenant.
  • The landlord is entitled to invoice the costs for damage caused by the tenant (or any member of his party/guests ) on the day of departure or after the damage has been discovered, as appropriate.

The Landlord’s Responsibility

  • The landlord ensures that the reservation is made in a professional manner and agrees to fulfil the terms of the contract.
  • The landlord is not liable for damage to or loss of objects belonging to the tenant or any member of his party. He accepts no responsibility for accidents or injuries resulting from the use of facilities (including the ski room, spa and wellness area) as well as those that may occur at the entrance to the property (even in wintry conditions).
  • The landlord himself cannot legally be held individually liable.

Zermatt Tourism and Bonfire AG Data Handling

Your bookings details are also processed as follows:

  • Your booking details are forwarded to Bonfire AG and Zermatt Tourism (either by us or via our electronic booking system).
  • Bonfire AG and/or Zermatt Tourism stores your booking details on a central database.
  • Zermatt Tourism uses this to calculate the visitor’s taxes payable and to collect payment from service partners.
  • Zermatt Tourism also reports to the Swiss Federal Statistical Office. 
  • Bonfire AG and Zermatt Tourism grant police access to the booking database, so that the police can download the appropriate booking data in the event of missing persons, for example.
  • Zermatt Tourism uses the booking data to collect statistics (specifically regarding capacity, length of stay, number of arrivals, etc.).

The legal basis for this data processing relates to the fulfilment of a legal obligation within the terms of Art. 6 (1) c GDPR (charging and collection of visitor’s tax/reporting to the Swiss Federal Statistical Office), or in preservation of a legitimate interest within the terms of Art. 6 (1) f GDPR (Grant of access to the police/Collation of statistics). 

We will only use your booking details for direct marketing purposes (e.g. newsletter mailings) if you have given your consent.

Applicable Law and Jurisdiction

  • The General Terms and Conditions and contractual relationship are governed by Swiss law (Articles 253 to 274 of the Swiss Code of Obligations)
  • The place of jurisdiction for any disputes arising from the contractual relationship and the General Terms and Conditions is Zermatt (location of the rental property).

Zermatt, February 2021

Privacy Policy

Based on Article 13 of the Federal Constitution and the provisions of Swiss data protection legislation, everyone has the right to the protection of privacy, as well as to protection from misuse of their personal details. The Section Communication complies with these provisions. Personal details are treated in the highest confidence and are neither passed on nor sold to third parties.

In close cooperation with our hosting provider, we make every effort to protect the databases from outside access, data loss, misuse or falsification. No personal details are stored when you access our websites. Our hosting provider’s web server merely registers impersonal site usage data (log files) for the purpose of tracking trends for the Section Communication in order to improve the information offering. Site usage data is in no way linked with personal data.

Privacy Policy for contact form

If you send us enquiries via the contact form, your information from the enquiry form, including the contact details you have given there, is stored by us for the purpose of processing the enquiry and in case of follow-up questions. We will not pass this information on without your consent.

Privacy Policy for Google Analytics

This website uses Google Analytics, a web analytics service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google has provided a browser plug-in for deactivating Google Analytics at Google Analytics uses cookies. These are small text files which make it possible to store specific user-related information on the user’s terminal equipment. These allow analysis of the use of our website services by Google. The information on the use of our site (including your IP address) collected by the cookie is generally transferred to a Google server in the USA and stored there.

Please note that on this website, Google Analytics has been extended by the code “gat._anonymizeIp();” in order to ensure that IP addresses are collected anonymously (so-called IP masking). If the anonymisation is active, Google truncates IP addresses within member states of the European Union or in other contracting states of the Agreement on the European Economic Area, and therefore it is impossible to disclose your identity. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. Google complies with the privacy policy of the Privacy Shield Agreement and is registered with the Department of Commerce’s Privacy Shield Programme, and uses the information collected to evaluate the use of our website, produce reports on this for us and to provide other related services for us. Find out more at

Usage of Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Data processing Zermatt Tourism and Bonfire AG

Your booking data is also processed as follows:

  • Your booking data (e.g. title, first name, last name, nationality, language, e-mail address, mobile telephone number, postal address, number of persons, arrival date, departure date, number of nights of stay and any visitor’s tax exemption) are forwarded to Bonfire AG and Zermatt Tourism (either by us or via our electronic booking system).
  • Your booking data is recorded in a central database by Bonfire AG and/or Zermatt Tourism. If accommodation providers take part in Zermatt Tourism e-mail marketing, the guest data is likewise stored with the third-party provider «Salesforce» and used as part of the business relationship between the accommodation provider and the guest.
  • Your booking data is processed exclusively in Switzerland and the EU.
  • Based on this, Zermatt Tourism settles the visitor’s tax owed and collects the corresponding amount from the service partners.
  • Zermatt Tourism also reports information to the Federal Statistical Office.
  • Bonfire AG and Zermatt Tourism grant the police access to the database with booking data so that the police can access relevant booking data for missing persons, for example.
  • Zermatt Tourism uses the booking data to collect statistics (in particular regarding occupancy, length of stay, number of arrivals, etc.).

The legal basis for this data processing is the fulfilment of a legal obligation within the meaning of Art. 6 para. 1 (c) GDPR (billing and collection of visitor’s tax/reporting to the Federal Statistical Office) and in the sense of Art. 6 para. 1 (f) GDPR (granting access to the police/collection of statistics).

Your booking data is only used for direct marketing purposes (e.g. newsletter distribution) if you have given us your consent for this.

More information on the processing of your data by Zermatt Tourism or Bonfire AG can be found in the Zermatt Tourism privacy policy:


The view from the balcony and the kindness of the host exceeded our expectations. This was a wonderful, welcoming place to stay in a quiet but accessible area of Zermatt. We couldn’t have been happier. The apartment itself was also lovely and well equipped!

5. August 2019

The best holiday appartment we have ever had, great! Everything there, everything super clean, the best view you could wish for. Quiet location, hiking right from the front door. Simply great, very friendly and absolutely recommended!

24. February 2021

An amazing view of the Matterhorn from every room. Very Helpful hosts, and nothing was too much trouble. They were happy put an extra bed in at short notice for only a little extra.

28. January 2019

The Chalet is very spacious and very well maintained. They have everything we need especially for a relaxing family vacation. It has a bus from the city centre that brings us to the door step of the chalet . What is best is that we get a direct magnificent view of the Matterhorn all times of the day. The owner was very friendly and extremely helpful . We were very thankful and grateful that the owner (Ms Barbara) assisted us in getting a Doctor appointment for my son as we needed a Dr to cleanse my son’s wound caused by an accident while mountain carting. We will definitely be back again . Highly recommended.

Lay Eng Low, sg
21. June 2022

It was a super nice appartment and the location was perfect for us. The hosts were very friendly. We would like to come back again and again.

24. February 2021

Friendly hosts! Great appartment with best view to the Matterhorn. Mountain railways within walking distance. See you soon and thank you!

24. February 2021

The location was awesome with the Ski bus stop right in front of the house and with a view on the Matterhorn – cannot beat this. The hosts were extremely forthcoming and made sure that all needs are met.

7. January 2020

Spacious holiday flat with lift, new and high quality furnishings. Located on the edge of the forest just outside the village centre, very quiet and best view of the Matterhorn. Easy to reach by bus. Very friendly, accommodating and helpful landlords. Gianni, thank you for the great stay! We will be back!

21. June 2022

Apartment was clean, as advertised, beautiful view from patio and bedrooms. Quiter area away from crowds in town. Owners were friendly and helpful. Enjoyed a welcome bottle of wine and block of chocolate. Assistance given on kitchen appliances & washing machine/dryer.

28. May 2019

The location is perfect. It’s right on the busstop of red line bus service and only two stops or 350 meters from the closest lift station. The view of Matterhorn is fabulous. The apartment was very good for two couples but with only one bathroom. The owners live in the same building and are very helpful and nice. The apartment is well equipped and comfortable.

16. March 2020


Zermatt-Event Management GmbH
Schluhmattstrasse 229
CH-3920 Zermatt
Telefon: +41 27 967 03 74

Gianni und Barbara Mazzone

MwSt: CHE-110.222.502 MWST

Website by zermatt-event management – 2021